Any purchases made through Crashpixel.com will be subject to the following:
- To Return, Exchange, Replace or Report Missing any Crashpixel.com products customers MUST contact Crashpixel.com within 14 days of the delivery date listed in their tracking information.
- IF a customer has contacted us within 14 days of the delivery date of their item(s), all non damaged and non used items will be accepted to return/exchange (this excludes any items used improperly or not used for their intended purpose). Return information will be provided by Crashpixel.com.
- Return shipping will be paid BY THE BUYER.
- RETURNS FOR REFUNDS: Once the item(s) is(are) returned to us, a refund will be submitted to the payment method originally selected. THIS AMOUNT DOES NOT INCLUDE RETURN SHIPPING COSTS.
- RETURNS FOR EXCHANGE: Once the item(s) is(are) returned to us, the item(s) you chose for exchange will be calculated subtracting the amount paid for the original item(s). THIS AMOUNT DOES NOT INCLUDE RETURN OR NEW SHIPPING COSTS.
- Damaged items are NOT eligible for return/exchange. However, all customers should contact Crashpixel within 14 days of the delivery date of their item(s) if the item(s) is(are) received broken/defective/incorrect/missing to be eligible for a replacement. Items not properly used or not used for their intended purpose will NOT be eligible for replacement.
***RESTRICTIONS TO RETURNS POLICY***
For returns of $50.00 USD or over you will be charged a restocking fee of 25% per order.
Reshipment Policy
Our reshipment policy applies to packages lost in the mail (tracking information is not updated within 2 days of shipment ***due to delays in updates on tracking information, we will not be offering reshipments until the full estimated ship time has past, please see our shipping policy for more information***), substantially delayed (has not been marked as delivered within 3 days of its estimated delivery date) ***delivery dates substantially delayed during COVID-19, please see our shipping policy for more information***
You MUST contact us no later than 1 month (30 business days) from the ship date to be eligible for reshipment (for orders made with an invalid address that needed approval you will be required to pay the shipping fee again).
To reship your package you will be required to confirm your shipping address again. Please be sure this information is correct as a second reshipment for the same order will require a new shipping address. Keep in mind that all of our products are MADE TO ORDER and will still require 24-72 hours to process your reshipment. The reshipment will be made using the same shipping service originally paid for (SEE OUR SHIPPING POLICY FOR MORE INFORMATION ON SHIP TIMES). We do NOT offer overnight shipping.
Stolen Packages
If your package was stolen from your shipping address please file a police report with your local department and file a claim with the USPS. You should file claims with a tracking number, show insurance proof, and any other evidence to support your claim.
USPS Claim link
https://www.usps.com/help/claims.htm
Not all stolen packages/orders are eligible for reshipment. Please get in contact with us with the above details so that we can look into this for you.
